Surname Schepers
Name   Jeroen Johannes Lambertus
Title Ph.D.
Date of birth   November 2, 1980
Place of birth Roosendaal, The Netherlands
Nationality   Dutch
E-mail Click here
   
   
       

June 2016 - Present Eindhoven University of Technology, Associate Professor of Frontline Service and Innovation
January 2008 – June 2016 Eindhoven University of Technology, Assistant Professor of Innovation Marketing
November 2014 TIAS Executive MBA thesis assessor
May 2009 – June 2016 Avans+, Lecturer in Master of Business Innovation Program
May 2010 – July 2010 Maastricht Hotel Management School, Lecturer Service Marketing for the Hospitality Industry
September 2009 – December 2009 University of Mannheim, Germany, Visiting Assistant Professor
August 2007 – August 2008 BDO CampsObers Accountants & Adviseurs, Freelance consultant
January 2004 - December 2007 Eindhoven University of Technology, PhD Candidate. Project: Me and you and everyone we know: Social influences and processes in technology adoption
September 2003 – December 2003 Buisleidingenstraat Nederland (similar to previous period)
January 2003 – July 2003 Grontmij Geo Informatie. Graduation project: "How can a geo-information architecture be implemented in a municipal organization, aiming at a question based geo-desk?"
1997 – January 2003 Buisleidingenstraat Nederland. Tasks: webmaster (http://www.buisleidingenstraat.nl), network maintenance, supervising temporary workers, data-analysis Geographical Information System (GIS), working with Global Positioning System (GPS)
  (References can be supplied on request)

 


Current h-index: 10 (Web of Science), 16 (Google Scholar) h-index is the largest number h such that h publications have at least h citations
Current i-10-index: 10 (Web of Science), 16 (Google Scholar) i10-index is the number of publications with at least 10 citations
All statistics updated April 4, 2019. Click here for all publications.

 


June 2017 Journal of Service Management - Highly Commended Award (2016)
April 2015 3TU.CEE research project and grant
October 2014 Runner-up for Industria Education Award 2014 in the Industrial Engineering bachelor program.
October 2013 Runner-up for Industria Education Award 2013 in the Innovation Management master program.
October 2012 Runner-up for Industria Education Award 2012 in the categories best teacher of a first-year course (propedeuse) and of an Innovation Management master course.
April 2012 Syntens research project and grant
January 2012 PhD project Jelle de Vries, sponsored by Philips
August 2011 Océ research grant
February 2011 Best paper award in Sales, CRM, and Business to Business track at the AMA Winter Educatorʹs Conference, Austin, TX, USA: Exploring Spillover Effects of Post-Sale Services in Vertical Service Delivery Networks
October 2010 Runner-up for Industria Education Award 2010 in the category best teacher of a first-year course (propedeuse)
February 2010 Best paper award in Service Marketing track at the AMA Winter Educatorʹs Conference, New Orleans, LA, USA: Stewardship in Customer Service Teams: Antecedents and Consequences
September 2009 Grant from the Deutsche Akademische Austauschdienst (DAAD) for a visiting scholarship at University of Mannheim
May 2009 PhD dissertation nominated for ʺMarketing Wetenschapsprijs 2009ʺ, Platform Innovation in Marketing
March 2009 PhD dissertation nominated for NOBEM dissertation award of the year 2008
May 2007 National (Dutch) Marketing Thesis Award 2007 as supervisor of Van ʹt Land, M.F.P., Improving Consumer Acceptance of Third Generation Mobile Services

 


  • American Marketing Association (AMA)
  • AMA Service Special Interest Group (SERVSIG)
  • European Marketing Academy
  • Beta Research School for Operations Management and Logistics

 


  • Journal of Service Research
  • International Journal of Research in Marketing
  • MIS Quarterly
  • Journal of Organizational Behavior
  • Information & Management

 


Recent courses at Eindhoven University of Technology  
Designing Effective Performance Management Systems (1JM21) - guest lecture
  • Year: 2018-present

Buying Behavior & Innovation (1ZV20)

  • Year: 2014-present (Industrial Engineering major (bachelor level))
  • Course rating (2015): 7.0/10 (n=221); Individual rating (2014): 4.2/5

New Product Marketing (1ZEUA0)

  • Year: 2013-2014 (Elective for all Eindhoven University of Technology bachelor students)
  • Course rating (2014): 7.2/10; Individual rating (2014): 4.5/5

Service Engineering and Marketing (1ZM55)

  • Year: 2009-present (Master Innovation Management)
  • Course rating (2015): 7.4/10; Individual rating (2014): 4.2/5
Recent courses at Avans+ Master of Business Innovation Program (2009 - present)
Courses at Maastricht Hotel Management School Service Marketing for the Hospitality Industry (2010)

 


PhD supervision
  • Tim Hilken (corona member; Maastricht University, finished September 2018)
  • Jelle de Vries (copromotor; Eindhoven University of Technology, finished December 2017)
  • Gielis van der Heijden (copromotor; Eindhoven University of Technology, finished December 2013)
  • Kai Bergner (advisor; University of Mannheim, Germany, finished February 2013)
  • Michel van der Borgh (corona member; Eindhoven University of Technology, finished October 2012)
  • Daniel Belanche (advisor; University of Zaragoza, Spain, finished April 2012)
  • François Habryn (advisor; Karlsruhe Service Research Institute, finished February 2012)

Student projects
Supervision of final projects in bachelor phase, master theses, and international internships in marketing and innovation. Companies involved: KPN, Telfort, DHV, Aegon, CapGemini, Océ, Independer, Philips, ASML, and many more.

 


July 2016 - Present Program Manager Innovation Management master program
September 2014 - July 2016 Member of Industrial Engineering Quick Scan design team
September 2014 - July 2016 Chairman of the Educational Committee of the Industrial Engineering department
September 2014 - July 2016 Member of Bachelor College Advisory Board
July 2014 - July 2016 Coordinator of New Product Development and Marketing USE sequence
April 2014 – Present Member of Innovation Management MSc program redesign committee
Sept 2013 – November 2014 Member of Industrial Engineering BSc evaluation committee
April 2012 – Present Board member of the Innovation, Technology Entrepreneurship & Marketing group
April 2012 – September 2014 Education manager (“onderwijsportefeuillehouder”) of the Innovation, Technology Entrepreneurship & Marketing group
October 2011 – September 2014 Member of Educational Committee of the Industrial Engineering department
February 2010 – October 2011 Coordinator Inter-Course Student Learning Skills
May 2009 – July 2016 Organization Committee PhD Course Technology Entrepreneurship and Innovation Management
February 2009 – October 2011 Seminar coordinator Innovation, Technology Entrepreneurship & Marketing
January 2008 – March 2014 Webmaster and Social Media Manager at Innovation, Technology Entrepreneurship & Marketing group
April 2004 – December 2007 Member of the ECIS PhD candidates council
April 2004 – October 2005 Board member of the PhD candidates association PromoVE, webmaster

 


Certificates
  • Academic Leadership, GITP, October 2017-February 2018
  • 3TU Graduate School, University Teaching Qualification, 22 October 2009
    (included courses on student evaluation, course design, examination, case teaching, and coaching)
  • Academic Leadership, Eva Wiltingh B.V., September - December 2010

PhD Courses
  • ECIS A1 Course: Innovation Management and Innovation Policy, Eindhoven, 3 ECTS, February 2005
  • EIASM Doctoral Seminar on Research Methods in Marketing, Tilburg, 3 ECTS, January 2005
  • EIASM Doctoral Seminar in Service Management and Marketing, Helsinki, 3 ECTS, November 2004
  • ECIS A2 Course: Main Trends in Modern Technological Development in the Twentieth Century, Eindhoven, 3 ECTS, May 2004

Languages
  • Dutch: native
  • English: fluent
  • German: good
  • French: basic knowledge

 


1999 - 2003 Information Management, Tilburg University, The Netherlands
  • Master of Information Management (cum laude), Faculty of Economics, Tilburg University, July 11, 2003, Results
  • Bachelor of Information Management, Faculty of Economics, Tilburg University, July 27, 2000.
1993 - 1999 Pre-university education (VWO), Gertrudiscollege, Roosendaal, The Netherlands
  • VWO certificate, Gertrudiscollege, Roosendaal, June 16, 1999, Results

 


Driving licence B, since 28-9-1999
Hobbies
  • Music: interested in different styles in pop/rock, jazz and dance music
  • Travel
  • Quizzing
  • Gardening
  • Theater
  • Cooking for and with friends
 


(c) - Jeroen J.L. Schepers