• Belanche, D., Casalo, L.V., Flavian, C., and Schepers, J.J.L. (forthcoming). Service robot implementation: a theoretical framework and research agenda, The Service Industries Journal. Download PDF
    • Schepers, J., de Vries, J., van Weele, A., and Langerak, F. (forthcoming). Exploring the motivational and behavioral foundations of external technology experts’ knowledge sharing in collaborative R&D projects: the contingency role of project formalization, Journal of Product Innovation Management. Download PDF
    • Van der Borgh, M. and Schepers, J.J.L., (2018). Are conservative approaches to new product selling a blessing in disguise? Journal of the Academy of Marketing Science, 46(5), 857-878. Download PDF
    • Schepers, J.J.L. and Nijssen, E.J. (2018). Brand advocacy in the frontline: how does it affect customer satisfaction? Journal of Service Management, 29 (2), 230-252. Download PDF
    • Schepers, J.J.L., Nijssen, E.J., and Van der Heijden, G.A.H. (2016). Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance, International Journal of Research in Marketing, 33(4), 797-817. Download PDF
    • Nijssen, E.J., Schepers, J.J.L., and Belanche, D. (2016). Why Did They Do It? How Customers’ Self-Service Technology Introduction Attributions Affect the Customer–Provider Relationship, Journal of Service Management, 27(3), 276-298. Download PDF
    • Falk, T., Kunz, W.H., Schepers, J.J.L., and Mrozek, A. (2016). How mobile payment influences the overall store price image, Journal of Business Research, 69(7), 2417-2423. Download PDF
    • De Keyser, A., Schepers, J.J.L., and Konuş, U. (2015). Multichannel Customer Segmentation: Does the After-Sales Channel Matter? A Replication and Extension. International Journal of Research in Marketing, 32(4), 453-456. Download PDF
    • De Vries, J., Schepers, J.J.L., Van Weele, A., and Van der Valk, W. (2014). When do they care to share? How manufacturers make contracted service partners share knowledge. Industrial Marketing Management, 43(7), 1225-1235. Download PDF
    • Belanche, D., Casalo, L.V., Flavian, C., and Schepers, J.J.L. (2014). Trust transfer in the continued usage of public e-services. Information & Management, 51(6), 627-640. Download PDF
    • Van der Borgh, M. and Schepers, J.J.L. (2014). Do Retailers Really Profit from Ambidextrous Managers? The Impact of Frontline Mechanisms on New and Existing Product Selling Performance. Journal of Product Innovation Management, 31(4), 710-727. Download PDF
    • Van der Heijden, G.A.H., Schepers, J.J.L., Nijssen, E.J., and Ordanini, A. (2013). Don't just fix it, make it better! Using frontline service employees to improve recovery performance. Journal of the Academy of Marketing Science, 41(5), 515-530. Download PDF
    • Schepers, J.J.L., Falk, T., De Ruyter, K., De Jong, A., and Hammerschmidt, M. (2012). Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior? Journal of Marketing, 76(6), 1-20. - Lead Article - Download PDF
    • Van der Heijden, G.A.H., Schepers, J.J.L., and Nijssen, E.J. (2012). Understanding Workplace Boredom Among White Collar Employees: Temporary Reactions and Individual Differences. European Journal of Work and Organizational Psychology, 21(3), 349-375. Download PDF
    • Schepers, J.J.L., De Jong, A., De Ruyter, K., and Wetzels, M.G.M. (2011). Fields of Gold: Perceived Efficacy in Virtual Field Service Employee Teams, Journal of Service Research, 14(3), 372-389. Download PDF
    • Falk, T., Hammerschmidt, M., and Schepers, J.J.L. (2010). The Service Quality-Satisfaction Link Revisited: An Asymmetric and Dynamic Perspective, Journal of the Academy of Marketing Science, 38(3), 288-302. Download PDF
    • Schepers, J.J.L., De Jong, A., Wetzels, M.G.M., and De Ruyter, K. (2008). Psychological Safety and Social Support in Groupware Adoption: A Multi‐Level Assessment in Education, Computers & Education, 51(2), 757-775. Download PDF
    • Van Raaij, E.M. and Schepers, J.J.L. (2008). The Acceptance and Use of a Virtual Learning Environment in China, Computers & Education, 50(3), pp. 838-852. Download PDF (listed in Essential Science Indicators' "highly cited papers" as top 1% cited in discipline)
    • Falk, T., Schepers, J.J.L., Hammerschmidt, M., and Bauer, H.H. (2007). Identifying Cross‐Channel Dissynergies for Multichannel Service Providers, Journal of Service Research, 10(2), 143-160. Download PDF
    • Schepers, J.J.L., and Wetzels, M.G.M. (2007). A Meta‐Analysis of the Technology Acceptance Model: Investigating Subjective Norm and Moderation Effects, Information & Management, 44(1), 90-103. Download PDF (listed in Essential Science Indicators' "highly cited papers" as top 1% cited in discipline)
    • Schepers, J.J.L., Wetzels, M.G.M., and De Ruyter, K. (2005). Leadership Styles in Technology Acceptance: Do Followers Practice What Leaders Preach? Managing Service Quality, 15(6), 496-508. Download PDF

     


    • Schepers, J.J.L., and Langerak, F. (2014). Het innovatiepotentieel van klantenservicemedewerkers benutten. Maandblad voor Accountancy en Bedrijfskunde (MAB), 88 (Juli/Augustus), pp. 309-317. Download PDF
    • Schepers, J.J.L. (2008), Intiem... Dichtbij de klant, dat is interessant!, Marktvisie, 19(3), Augustus, pp. 30-32.
    • Schepers, J.J.L. (2006), Bankzitters: Hoe Krijg Je Ze Online?, Marktvisie, 18(1), December, pp. 23‐26. Download PDF
    • Schepers, J.J.L. (2003), Zes‐dimensiemodel Structureert Keuzes voor Ontwerp Geo-loket (part 2), VI Matrix, 11(7), pp. 20-22. Download PDF
    • Schepers, J.J.L. (2003), Zes‐dimensiemodel Structureert Keuzes voor Ontwerp Geo-loket (part 1), VI Matrix, 11(6), pp. 34-36. Download PDF

     


    (selected publications)
    • Van der Borgh, M., and Schepers, J.J.L. (2013). Do Retailers Really Profit from Ambidextrous Managers? Impact of Frontline Mechanisms on New and Existing Product Selling Performance, AMA Winter Educator's Conference, Las Vegas, NV, USA.
    • Hammerschmidt, M., Falk, T., Schepers, J.J.L., and Scheer, L. (2011). Exploring Spillover Effects of Post-Sale Services in Vertical Service Delivery Networks, AMA Winter Educatorʹs Conference, Austin, TX, USA. (Best paper in track Sales, CRM, and Business to Business)
    • Van der Heijden, G.A.H. and Schepers, J.J.L. (2010). Dealing with Workplace Boredom: A New Challenge for Internal Marketing, 48th Society for Marketing Advances Conference, Atlanta, GA, USA.
    • Schepers, J.J.L., De Jong, A., and De Ruyter, K. (2010). Stewardship in Customer Service Teams: Antecedents and Consequences, AMA Winter Educatorʹs Conference, New Orleans, LA, USA. (Best paper in track Service Marketing)
    • Schepers, J.J.L., De Jong, A., De Ruyter, K., and Wetzels, M.G.M. (2009). Virtualizing Customer Service Teams: The Role of Virtual Team Efficacy, 18th Annual Frontiers in Service Conference, Honolulu, HI, USA

     


    Title: Me and You and Everyone We Know: Social Influences and Processes in Technology Adoption
    Promotion Date: 31 January 2008
    ISBN: 978-90-386-1194-5
    Promotor: M.G.M. Wetzels
    Second promotor: J.C. de Ruyter
    Co-promotor: A. de Jong
    Publisher Eindhoven : Eindhoven University of Technology, 2007 
    Pages  XIII, 139 p. 
    Subject  TECHNOLOGY ; PSYCHOLOGICAL ASPECTS TEAMWORK 
    Subject class  APA - Dissertations THE and TU/e
    APU - Behavioral and social sciences: dissertations
    UFM - Social groups. Group dynamics (psychology)
    Download summary in PDF
     


    (c) - Jeroen J.L. Schepers